Privacy Policy

1. Information Collection

• Personal Data: Full name, email address, phone number, and identity verification documents.
• Financial Data: Payment information, transaction history, account details.
• Technical Data: IP address, browser type, and device information.

2. Data Use

• Providing banking services efficiently.
• Fraud prevention and regulatory compliance.
• Improving user experience through analytics.
• Ensuring compliance with KYC/AML regulations, including verifying the legitimacy of transactions.

3. Data Sharing

We do not share your information with third parties unless:

• Required by law or regulatory authorities.
• Necessary to complete financial transactions.
• Permitted by explicit user consent.
• Needed for compliance checks with financial crime prevention agencies.

4. Data Security

We implement industry-standard encryption and multi-layered authentication to protect your information. However, users are advised that complete security cannot be guaranteed in digital environments.

5. Retention and Deletion

• Data is retained only as long as necessary to provide services or fulfill legal obligations.
• Users may request the deletion of their data, provided no legal restrictions apply.
• Data related to suspicious or fraudulent activities may be retained for investigative and legal purposes.

6. Policy Updates

This Privacy Policy may be revised periodically. Users will be notified of any changes that affect their rights or obligations.

7. User Rights

• Access their personal data;
• Request correction or deletion of data;
• Restrict or object to processing;
• Request data portability (when applicable);
• Lodge a complaint with a data protection authority.

8. Data Protection Officer

For any questions or concerns related to your personal data, you may contact our Data Protection Officer at [email protected].

9. Data Deletion Request Procedure

To request deletion of your personal data, please send a written request to [email protected]. Your request will be processed within 30 days, unless retention is required by applicable law.